Awarded as Best Design
Revamp Housekeeping Operations With CleanOps
Say goodbye to the hassle of traditional paperwork and welcome the era of digital housekeeping.
CleanOps is a mobile app designed to assist small hospitality businesses with managing their cleaning departments. By facilitating seamless communication between managers and housekeepers, the app helps streamline task transitions and create a more positive work experience for all involved.
CleanOps is a mobile app designed to assist small hospitality businesses with managing their cleaning departments. By facilitating seamless communication between managers and housekeepers, the app helps streamline task transitions and create a more positive work experience for all involved.
The Scope
This Project prompts a Mobile native app fulfilling a B2B improvement opportunity
Time:
12 weeks
12 weeks
Role:
Product designer
Product designer
Features
Housekeeper’s interface
Daily Task dashboard
Track and filter tasks, and notify the team when complete.
Request Center
Order items for rooms or carts to the hotel runners or request for assistance.
Performance Tracker
Promotes department transparency, tracks staff shifts and preventing over-workloads.
Manager’s Interface
Room monitoring
Oversee daily cleaning operation & conduct virtual inspections.
Request Management
Promotes department transparency, tracks staff shifts and preventing over-workloads.
UX Research Stage
A Little background:
Most housekeeping departments in the hospitality industry continue to rely on paper printouts and last-minute information for scheduling and managing assigned rooms for each housekeeper. This approach is slow, prone to human error, and may not be up to date with the live status of customer traffic.
Consequently, both the supervisor and the housekeeper are engaged in a substantial amount of manual work, including updating guest and cleaning statuses, managing unforeseen situations, and communicating with other departments.
Consequently, both the supervisor and the housekeeper are engaged in a substantial amount of manual work, including updating guest and cleaning statuses, managing unforeseen situations, and communicating with other departments.
Solution
Efficient Communication: Eliminates the need for physical notes and scattered messages, facilitating clear and concise communication between housekeeping staff and other departments.
Optimized Time Management: Reduces time spent on administrative tasks, allowing staff to focus on cleaning and maintenance duties.
Real-time Tracking: Provides a detailed and up-to-date view of room status and pending tasks, facilitating resource allocation and planning.
Increased Transparency and Performance: Enables precise tracking of individual and team performance, facilitating evaluation and identification of areas for improvement.
Personalized Solutions: Adapts to the specific needs of different segments of the hotel industry, offering customized tools and functionalities.
Optimized Time Management: Reduces time spent on administrative tasks, allowing staff to focus on cleaning and maintenance duties.
Real-time Tracking: Provides a detailed and up-to-date view of room status and pending tasks, facilitating resource allocation and planning.
Increased Transparency and Performance: Enables precise tracking of individual and team performance, facilitating evaluation and identification of areas for improvement.
Personalized Solutions: Adapts to the specific needs of different segments of the hotel industry, offering customized tools and functionalities.
Opportunity
Improved Efficiency: By automating processes and optimizing task allocation, CleanOps can increase the productivity of housekeeping staff.
Enhanced Customer Satisfaction: More efficient room management and improved communication with guests contribute to a better customer experience.
Cost Reduction: Optimization of resources and reduced time spent on administrative tasks can generate significant savings.
Data-Driven Decision Making: The data collected by CleanOps allows managers to make more informed and strategic decisions.
Competitive Advantage: By adopting innovative technology like CleanOps, hotels can differentiate themselves from competitors and improve their market position.
Enhanced Customer Satisfaction: More efficient room management and improved communication with guests contribute to a better customer experience.
Cost Reduction: Optimization of resources and reduced time spent on administrative tasks can generate significant savings.
Data-Driven Decision Making: The data collected by CleanOps allows managers to make more informed and strategic decisions.
Competitive Advantage: By adopting innovative technology like CleanOps, hotels can differentiate themselves from competitors and improve their market position.
Design Process
Competitive advantage
Our competitive analysis revealed a key advantage for CleanOps: our all-in-one approach streamlines workflows and boosts efficiency. Beyond digitization and centralization, we employ algorithms to automate task assignment and gather data, identifying operational pain points. This not only saves time for managers and staff but also empowers managers to use data-driven insights for optimizing resource allocation, identifying productivity trends, and making informed decisions that enhance overall performance. CleanOps goes beyond basic task management by offering solutions that simplify management operations.
User Personas
User flow
We initially proposed two interfaces: one for housekeepers and another for managers. These designs were based on the specific requirements and needs of each user group.
UI Design Stage
Based in my contributions to the project, I Will show the design process for the request center for both Housekeeper and manager and related items.
Wireframes
Request center allows users to easily request rolling cart and room supplies. To make the process familiar and intuitive, we’ve designed it like a virtual shopping cart. Users can select the items they need, and their requests will be automatically formatted as orders and sent directly to the manager’s interface.
The Interfaces was design by taking the smallest screen first.
The Interfaces was design by taking the smallest screen first.
Housekeeper’s View
– The interface features separate sections for self and room supplies, along with a pending requests queue and a history of completed requests.
– The shopping cart’s scrollable mosaic view allows users to easily browse items, while the filtering options simplify the search process.
– Each item in the shopping cart will have a detailed section where users can add specific notes and adjust the quantity.
– The Shopping cart allows to display an edit the order summary
– Housekeepers can request room supplies, which are then restocked by room runners.
– The shopping cart in this section allows users to specify the room for which they need supplies.
Manager’s View
– Pending requests are updated when information is received from the other interface.
– The interface allows managers to approve or decline multiple requests at once using a bulk selection feature.
– The request history will store a record of all approved and declined requests.
– Request details for room supplies
– Request details for self suppies.
High Fidelity Mockups
After defining the Visual style, Color pallete and Design Systems with Items such as Typography, The High fidelity mockups where designed and built for the Demo.
Housekeeper’s View
Small Devices
– Frist stage of the mockup process.
– Frist stage of the mockup process.
Cards and Banners
– For improving user experience, confirmation modals and cards where implemented based on usability heuristics.
– For improving user experience, confirmation modals and cards where implemented based on usability heuristics.
Big Devices
– Refined Design and final changes added.
– Refined Design and final changes added.
Manager’s View
Small Devices
Cards and Banners
– For improving user experience, confirmation modals and cards where implemented based on usability heuristics.
– For improving user experience, confirmation modals and cards where implemented based on usability heuristics.
1
ImprovementsWe implemented a help request beneath the functionality of the app, so help request and detail where added to the layouts.
Big Devices
– Refined Design and final changes added.
– Refined Design and final changes added.
Design Materials
Promo videos
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